NCAA Task: "We need more information about your enrollment timeline"

NCAA Task: "We need more information about your enrollment timeline"

A common task in the NCAA Eligibility Center Account is "We need more information about your enrollment timeline". In this article we will describe how to deal with this.

(NCAA) Description of the task

Ask the issuing body of your transcript or credential to submit a letter providing the grade level and dates you attended. For example: "Year 9 started January 3, 2022, and ended December 15, 2022."

The issuing body should email these documents in the native language along with a certified line-by-line English translation, if English is not the native language, to ec-processing@ncaa.org. Each document should be on the issuing body's letterhead with stamp, and include the name, title and original signature of an issuing body administrator. Each document, as well as the email subject line, should include your name and NCAA ID number.

What to do?

The letter should be submitted by your school directly to the NCAA via email. The correct email address for submitting the letter is ec-processing@ncaa.org. Ideally, you should give the school a text that is as complete as possible and requires only minimal adaptation. You can use the following pattern.

Important:
The letter should be written as a PDF on official school stationery, signed by a school employee (principal, teacher, secretary) and sent as an email attachment.

Sample letter (PDF)


TO:  NCAA Eligibility Center

Max Mustermann | NCAA ID# 1234567890

Dear NCAA Staff,

This is to confirm and clarify the dates of attendance of Max Mustermann at our institution. The student's dates of attendance at our school were as follows:
 Year 9 from September 2019 to July 2020
  • Year 10 from September 2020 to July 2021
  • Year 11 from September 2021 to July 2022
  • Year 12 from September 2022 to July 2023

We wish Max Mustermann all the best for his future.

Kind regards,

[Name, Title and Signature]

Important:
Please don't forget to include your name and NCAA ID# in the subject line, and adjust the dates and names in the body of the letter. Your NCAA ID# can be found under your name in the upper right corner of your NCAA account